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Customer Service: Five Star Experience

Course Description

How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support.

Learning Outcomes

– Appreciate service as a fundamental philosophy
– Implement specific service strategies: going the extra mile; managing and exceeding expectations; demonstrating courtesy; a positive ‘can do’ approach.

Course Code:
HC-180817-UK
Course Availability:
Available Now
Topics:
Rights & Responsibilities
Library:
Home Care
Collection:
Individual Support
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