Course Description
How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support.
Learning Outcomes
– Appreciate service as a fundamental philosophy
– Implement specific service strategies: going the extra mile; managing and exceeding expectations; demonstrating courtesy; a positive ‘can do’ approach.
Course Code:
HC-180817-UKCourse Availability:
Available NowTopics:
Library:
Home CareCollection:
Individual Support