Course Description
This course describes how to recognise conflict, how to deal with it on a 1:1 basis and when to escalate the issue.
Learning Outcomes
– Define conflict and examine why it occurs.
– Recognise how to deal with conflict on a 1:1 basis.
– Identify when to escalate conflict issues.
Course Code:
AOC17039HUKCourse Availability:
Available NowTopics:
Library:
Home CareCollection:
People Management