The secret of success

CREATE VALUE AND OUTSTANDING SERVICES TO YOUR FACILITY

Many of our UK members are achieving outstanding services and ratings from the CQC! To help you achieve the same, we’ve aligned our training courses with CQC regulations and key lines of enquiry (KLOE), whilst also giving you peace of mind by ensuring all our courses are constantly updated with current industry legislation and best practice.

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KEY LINES OF ENQUIRY AND ALTURA LEARNING COURSES

ensure your staff are inspired to deliver services that are safe, effective, caring, responsive and well-led

Are they safe?

Safe: People using the service are protected from abuse and avoidable harm.

Are they effective?

Effective: Care treatment and support, achieve good outcomes. Helps to maintain quality of life and is based on best practice.

Are they caring?

Caring: staff involve & treat you with compassion, kindness, dignity & respect.

Are they responsive?

Responsive: Services are organised so that they meet the needs of the people they support.

Are they well led?

Well Led: The Leadership management and governance of the organisation make sure it’s providing high-quality care that’s based around the individual’s needs. That it encourages learning and innovation and that it promotes an open and fair culture.