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Increasing LGBT+ awareness in care & preparing for greater CQC scrutiny

February 8, 2021 |

Topic: LGBT+ Rights & Responsibilities

JOIN US FOR OUR UPCOMING WEBINAR:

INCREASING LGBT+ AWARENESS IN CARE & PREPARING FOR GREATER CQC SCRUTINY

DATE: 24th February 2021

TIME: 11:30am

To mark LGBT+ history month in February, the National Care ForumOpening Doors and Altura Learning are running a webinar to provide attendees and their organisations with the information and guidance to engage positively with the needs of older LGBT+ people who they support, and prepare staff teams for increased scrutiny from the CQC in 2021.

GUEST SPEAKER: JIM GLENNON, OPENING DOORS

Opening Doors London (ODL) is the largest UK charity providing activities, events, information and support services specifically for lesbian, gay, bisexual and trans people over 50.

The charity also delivers bespoke training and a national quality standard helping health and social care professionals build the knowledge, confidence and skills which enable older LGBT+ people to live happy, healthy and independent lives that are free from loneliness, isolation, prejudice and discrimination.

Jim Glennon is Training and Policy Manager for Opening Doors London the charity for older LGBT+ people and has managed training in several health and social care charities including the MS Society, Refugee Action and Cruse Bereavement Care. While at Opening Doors Jim has developed Pride in Care, the quality standard for health and social care organisations working with older LGBT+ clients.

RAISING AWARENESS

Research has identified that older LGBT+ people are a relatively vulnerable population with a lack of family support who rely more than their heterosexual peers on the support of their social care professionals. But social care professionals acknowledge themselves that they lack confidence and awareness training in the lives and needs of older LGBT+ people.

While exact numbers of LGBT+ people are unknown, and older generations are least likely to ‘come out’ for fear of poor treatment, most statutory bodies work to the estimate of 5-7% of the general population.

With an aging population there is a clear advantage for care providers who engage positively with the needs of older LGBT+ people who wish to pay for an inclusive care experience.

PREPARING FOR GREATER CQC SCRUTINY

Despite the need for greater awareness, the Care Quality Commission (CQC) say they have found very limited evidence of care services proactively engaging with LGBT+ people or specifically considering their needs and as a result inspectors will now raise this concern routinely as a question during inspection.

This webinar will aim to provide attendees and their organisations with the information and guidance to engage positively with the needs of older LGBT+ people who they support and prepare staff teams for increased scrutiny from the CQC in 2021.

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