Philippa Shirtcliffe is passionate about promoting positive outcomes for people and supporting teams to provide outstanding care. Trained as a nurse after 10 years in the NHS, Philippa has spent over 20 years working for large domiciliary and residential care providers in the UK. Starting out as a care co-ordinator, she managed multi-site branches, led a business development team and had national responsibility for whistleblowing and safeguarding. These roles fuelled her enthusiasm for the establishment of good governance frameworks within care services. Philippa has been developing and writing policies and procedures for over 15 years and is Head of Care Quality at QCS. She retains her nurse registration.